Delivery

In light of COVID-19, ALJASRA is taking extensive precautions to ensure your safety and the safety of our employees. Our response team has enforced stringent measures at every step of your order and delivery process, through enhanced hygiene protocols that put you first. As all our orders are housed with us and dispatched directly from Doha, every order is cleaned upon arrival until it reaches you, while all products are handled only with protective gloves. For delivery, all our vans are fully cleaned inside and out in an intensive daily process that ensures the utmost hygiene. Drivers are equipped with disinfectants and face masks, and wear protective gloves when handling any order. 

We promise to always uphold your confidence in us as we do everything in our power to support you and our community.

Due to current events, order deliveries are temporarily facing delays and will be delivered within 12-15 days. 

We are working hard to keep all the things you love an order away to support you and our community.

Our shipping partner, DHL, offers you the flexibility to make changes to your delivery while it’s on its way to you using DHL On Demand Delivery (ODD). Whether you need to schedule a delivery for another day or remove the signature requirement, ODD makes it easy for you.

Once your order has left us and is with DHL, they will contact you via SMS and/or email to let you know when to expect the delivery. If ODD is available in your location, this message will also contain a link to the ODD site. All you need is your tracking (shipment waybill) number.

Here’s a few options you can select to customise your delivery:

Schedule Your Delivery

If your estimated delivery date doesn’t suit, you have the option to select another date within 5 working days.

Where available, you’ll also be able to select a timed window to receive your order.

Signature Release

If you’d prefer not to sign for your delivery, you can remove the signature requirement. Please note that if you choose to remove this, NET‑A‑PORTER and DHL cannot be held responsible for any loss or damage that may occur once your order has been delivered.

Leave With Neighbour

Request for your order to be left with your neighbour by providing DHL with their house number and any further instructions. Please note that if you select this option, NET‑A‑PORTER and DHL cannot be held responsible for any loss or damage that may occur once your order has been delivered.

Collection from a DHL Service Point

If you won’t be in for your delivery, you can choose to pick this up from DHL Service Point.

DHL ODD will show you the nearest DHL Service Points to you, so you can select which one works best for you. They’ll then contact you to let you know when it’s ready to collect and how long you have to pick up your delivery. Please note that if the parcel is not collected within this timeframe, it’ll be sent back to the DHL depot.

To collect your parcel from a DHL Service Point you’ll need to bring two forms of ID:

A photographic ID (e.g. passport or driving license)
Your email/SMS notification from DHL
Vacation Hold

Still on vacation? You can request DHL to hold your delivery for up to 30 calendar days for you.

Where available, you’ll also be able to select a timed window to receive your delivery.

You can order online and pay cash at your doorstep!

While placing your order, choose ‘Cash on delivery’ as your preferred payment method. Print your order confirmation until you receive your order.

Please note:

Cash on Delivery will be either by cash or Credit card or debit card at the delivery time,

The minimum order value for Cash On Delivery (COD) payment is $250,

A $25 QAR charge will be applied for Cash on Delivery (COD) payment mode.

Upon delivery, the carrier will collect the due amount for the order total, including handling fees

A copy of your ID must be provided to DHL when your shipment arrives.

Need help placing an order?

We’re available 24/7 

Email us at info@aljasra.com